Main Configuration Areas
- LLM for reasoning and response generation
- STT for speech recognition on call agents
- TTS and voice for spoken output
- Language for locale-aware behavior
- Turn-taking settings such as interruption and silence controls
- Message settings such as SMS or email token limits on text-capable versions
Start with Defaults, Then Tune
For most teams, the best rollout pattern is:- Start with known-good default configs
- Validate the prompt and tools first
- Tune voice or model settings only after the baseline works
Inspect Available Configurations
What to Tune First
Voice Agents
Prioritize:- Voice selection
- Silence timeouts
- Interruption sensitivity
- Maximum call duration
Text Agents
Prioritize:- Response length
- Temperature
- Inactivity timeout
- Sender identity for email
Example Version Settings
Configuration Advice
- Change one variable at a time when testing quality.
- Keep a stable production baseline for each major use case.
- Version changes to voice, prompt, and tools together when the customer experience depends on all three.
- Match tone and pacing to the job, not just brand preference.
Related API Reference
Voices API
List supported voices.
LLM Configs API
Review model configuration options.
Languages API
See supported language options.
Agents
Apply configurations at the version level.