What It Helps You Catch
- Prompt regressions
- Weak objection handling
- Missing tool coverage
- Broken booking or transfer paths
- Inconsistent qualification behavior
Core Objects
- Scenario: the test case
- Run: one execution over one or more scenarios
- Expected outcome: the condition you want the agent to satisfy
Generate Scenarios
Use generated scenarios when you want a wide spread of realistic tests from a short brief.Run Scenarios
Suggested Testing Process
- Generate or hand-author scenarios for the core jobs the agent must complete.
- Include edge cases, objections, and failure paths.
- Run the candidate version.
- Fix prompts, tools, or settings.
- Re-run before deployment.
What Good Scenarios Look Like
Good scenarios are:- Specific about the caller or sender goal
- Focused on one main success condition
- Diverse in tone and objections
- Tagged so release candidates can be compared over time
Related Guides
Agents
Validate each new version before deployment.
Workflows
Test the agents used in automated outreach.
Testing Lab API
Generate, inspect, and run scenarios.
Calls API
Review live production results after launch.